Help center

Frequently asked questions

Quick answers about the trainer, shipping and returns. Can’t find what you need? Email support@aquavantaus.com and we’ll reply within 24 hours, Monday to Friday.

What is the Aquavanta Solo Trainer?

A solo tennis training set: a refillable base with tennis balls attached by elastic ropes. You hit the ball, the rope brings it back, and you hit again — no partner or wall needed.

What’s in the box?

One refillable training base with a metal hook, two tennis balls and two elastic ropes. A racket is not included.

Do I need a special racket?

No. Any standard tennis racket works, including junior rackets for kids.

Who is it for?

Beginners learning the swing, kids 7+ building coordination (with adult supervision), active seniors, and club players who want extra reps or a warm-up before matches.

Will it improve my game?

It gives you far more swings per session than waiting for a rally, which helps you practice technique, timing and footwork. Like any training, results depend on how often you use it.

Can I buy replacement balls?

Every set already includes a spare ball and a spare rope. Replacements aren’t sold separately yet — if one wears out, email us and we’ll help.

Using your trainer
Where can I use it?

On any flat, open surface: a tennis court, driveway, patio, park, lawn or beach.

Can I use it indoors?

It’s designed for outdoor use. Indoors, only use it in a large open space such as a gym or garage with roughly 15–20 feet of clear room.

Will the base move when I hit?

Not once it’s filled. Pour water or sand into the base before you play. Sand is heavier and best for adults; water is great for kids and easy to empty afterward.

How do I set it up?
  1. Fill the base with water or sand and close the cap.
  2. Clip the metal hook onto the base.
  3. Tie the elastic rope to the hook.
  4. Step back with clear space on all sides and start hitting.
Is it safe for kids?

Yes, for ages 7 and up with adult supervision. Keep other people, pets, windows and cars well clear of the swing area, and check the rope and ball before each session.

Shipping
How much does shipping cost?

Nothing. Standard shipping is free on every US order, with no minimum.

How long will delivery take?

Orders are dispatched within 1–3 business days and typically arrive 8–15 business days after dispatch. Delivery can take longer during holidays.

How do I track my order?

We email you a tracking number as soon as your order ships. Enter it on our Track Your Order page. Tracking can take up to 48 hours to show updates.

Where do you ship?

All 50 US states. We don’t currently ship to US territories, military (APO/FPO/DPO) addresses or outside the US.

Will I pay customs or import fees?

No. The price you pay at checkout includes everything payable to us, plus any sales tax shown at checkout. If a carrier ever asks you for a payment on delivery, contact us before paying.

My order hasn’t arrived. What now?

If it hasn’t arrived within 30 days of dispatch, email us and we’ll reship it or refund you in full. See our Shipping Policy.

Returns & guarantee
What is the 30-day guarantee?

If you’re not happy, contact us within 30 days of delivery and we’ll make it right through a replacement, return or refund.

My item arrived damaged or defective.

Email us within 30 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund — you don’t need to send anything back.

Can I return it if I change my mind?

Yes. Unused items in original packaging can be returned within 30 days of delivery. Email us first for the return address. Return shipping for change-of-mind returns is paid by the customer.

When will I get my refund?

Within 5–7 business days of your return being received or your claim being approved, to your original payment method. See our Refund Policy.

Orders & payment
Can I change or cancel my order?

Yes, if it hasn’t shipped. Email us within 12 hours of ordering and we’ll update or cancel it.

Which payment methods do you accept?

All available payment options are shown at checkout. Payments are processed securely, and we never see or store your full card details.

Is sales tax included?

Prices exclude sales tax. Any applicable tax is calculated at checkout based on your delivery address.

How can I contact you?

Email support@aquavantaus.com with your order number. We reply within 24 hours, Monday to Friday.

Do you offer bundle discounts?

Yes. Save 10% when you buy 2 trainers or 15% when you buy 3. The discount is applied automatically at checkout — no code needed.

Contact us