Order tracking

Track Your Order

Enter the tracking number from your shipping confirmation email to see exactly where your Aquavanta trainer is.

Your tracking number is in the shipping confirmation email we send when your order ships. Your package’s full journey appears right here on this page, across every carrier that handles it.

What to expect

Your order’s journey

  1. Order placed

    Day 0

    You’ll receive an order confirmation email right away.

  2. Processing

    1–3 business days

    Your trainer is picked, packed and prepared for dispatch.

  3. Shipped

    Tracking emailed

    We email your tracking number as soon as your order ships.

  4. In transit

    8–15 business days

    Your package travels to you, then is handed to a local US carrier.

  5. Delivered

    Time to play

    Fill the base, tie on the ball and start your first rally.

Where’s my tracking number?

It’s in the shipping confirmation email we send as soon as your order leaves our fulfillment center. Check your spam or promotions folder if you can’t find it.

Tracking not updating?

New tracking numbers can take 1–3 business days to show their first scan. Updates can also pause while your package is in transit to the US — that’s normal.

Marked delivered but not here?

Check with neighbors and your local post office, then email us within 7 days of the delivery date. If your order hasn’t arrived within 30 days of dispatch, we’ll reship or refund it.

Still need help? Email support@aquavantaus.com with your order number — we reply within 24 hours, Monday to Friday.

Shipping questions

Common questions about delivery

How long does delivery take?

Orders are dispatched within 1–3 business days and typically arrive 8–15 business days after dispatch. Delivery can take longer during holidays.

Why does my tracking show a different carrier?

Your package may change hands during its journey — for example, it is often passed to a local US carrier such as USPS for final delivery. Our tracking follows it across every carrier automatically.

My tracking says “not found”. What should I do?

New tracking numbers can take 1–3 business days to appear. Double-check the number for typos, then try again later. If it still isn’t found after 3 business days, email us with your order number.

Can I change my shipping address?

Yes, if your order hasn’t shipped. Email us within 12 hours of ordering and we’ll update it.

What if my order never arrives?

If your order hasn’t arrived within 30 days of dispatch, contact us and we’ll reship it or refund you in full.

Read the Shipping Policy